Returns - old
OUR 30 DAY RETURNS POLICY
Our returns policy lasts 30 days. If you wish to return an item for any reason, you must contact us within 30 days of the date of your purchase. If 30 days have gone by since your purchase, unfortunately we cannot offer you a refund or exchange unless the item is faulty. Unless an item is faulty, you will need to pay the postage costs to return your parcel.
To be eligible for a return or exchange, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
To complete your return or exchange, we require a returns form or proof of purchase.
If you wish to exchange an item we will despatch your replacements postage free.
HOW TO RETURN AN UNWANTED ITEM TO US
Free UK returns using CollectPlus. To print a free UK returns label and to find your local drop off point click here.
Please remember to include your returns form or other proof of purchase. If you are exchanging an item remember to let us know what you would like instead.
For returns outside the UK, please re-wrap your purchase as carefully as possible in the original packaging and send it to
The Shackleton Company, Hellesdon Barns, Hellesdon Hall Road, Norwich, NR6 5BB, UK.
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item and process a refund.
If you need further help or assistance please email firstname.lastname@example.org or call us on +44 (0) 1603 417903.